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Senior Account Manager

Company Name:
Seaton Corp
Staff Management is a leading provider of custom designed staffing solutions for Fortune 500 companies throughout the country. We have a great opportunity with growth potential for a Senior Account Manager to manage our busy facility in Hackettstown, NJ. The Senior Account Manager is responsible for managing the onsite account team and overseeing all staffing and employee operations. Senior Account Managers must remain focused on the strategic leadership of the account while at the same time supervising day-to-day activities. Responsibilities include monitoring production and quality, recruiting, interviewing, hiring, coaching employees, meeting performance objectives and more. Our exciting, fast-paced environment is a good fit for candidates with excellent multi-tasking skills. In this position, most of your time would be spent interacting with the client and employees, so exceptional communication and customer service skills are a must. The Senior Account Manager will mostly work day shift hours, Monday - Friday from 8am to 4pm, but must be able to work flexible hours to resolve client issues. Responsibilities: Managing day-to-day interaction with client, including daily information flow, problem solving, process improvements, reporting and direct management of the office team. Provide immediate front line customer service to management team, associates and clients. Make associate hiring and firing decisions. Handle order requests and changes from client contacts. Handle associate relations activities, communications, and investigations. Manage the facility recruitment funnel by placing advertisements, interviewing and placing employees in the production floor. Work on special projects and performance incentive programs to help meet operational goals. Provide site reports to Director Level such as forecasting, financial and trend analysis, recruiting, strategic planning and site action plans. Manage the office budget. Ensure compliance with contract related services, interviewing, orientations, payroll and invoicing. Requirements: High School Diploma/GED required. Minimum of 3 years proven management and leadership experience of 5+ direct reports. Manufacturing/production management experience is a must. Familiar with Six Sigma or Lean Manufacturing principles. Knowledge of Recruiting or Staffing is a plus. Fast paced production experience is preferred. Excellent Computer Skills (MS Office proficient, Excel, PPT and Word). Strong client centered service delivery and impeccable client relation skills required. Demonstrated verbal, written communication and presentation skills.

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