Trade Promotion Management Analyst

Position: Trade Promotion Management AnalystLocation
Hackettstown, NJ 07840Duration 12-18+ monthsJob code - 8326163Key ResponsibilitiesPlease list the most important and relevant responsibilitiesGeneral: Ensuring that TPM Systems are up and running with high quality data. Supports Key Users, SMEs and end users. Support TPM related SharePoint sites. Participate in upgrade testing; including identifying scenarios and script writing. Support Activities: Identifies and resolves TPM systems issues through root cause analysis. Acts as second level support to the TPM system end-user (first level is end user to Key User). This support includes answering Key User/SMEs and/or end user questions related to the TPM System and associated reporting data sourced by TPM Systems. Creates and manages support tickets and maintenance for TPM Support. Responsible for ticket resolution within agreed upon SLA. Creates and manages Mars IS support tickets through ServiceNow. Serves as main point of contact for Mars IS support team(s) necessary to resolve systems issue. Requests and monitors user access rights. Manages/maintains flat files necessary for maintaining high quality systems data. Builds a knowledge library to capture support Best Practices; common problems and possible solutions. Prioritizes system change requests with TPM Support Manager. Tests new releases and enhancements. Gathers reporting requirements to support end users, documents and pass to BI Reporting Manager. Manages the internal and external audit processes. Expert understanding of the Trade Promotion Management (TPM) systems, related interfaces and data used in COMPASS Program Reporting (CPR). Strong understanding business processes supported by TPM systems. Skill Profile: Demonstrated ability to become an expert in a large scale system; including interfaces and data. Excellent communication skills, written and oral Strong problem solving, planning and organizational skills. Thrives in team environment, contributes to team success and engagement while delivering individual results with excellence Minimum 2 years experience in a support function. Proficient in MS Office Suite, advanced in Excel skills. Context and ScopeComplete how the job gets done and the way it operatesThis role is an individual contributor. This role interfaces with field sales associates, the broker community, Mars IS, Mars FS, and cross functional partners including Sales Finance, Demand Planning, and Master Data. This role has a direct impact on the field sales organization and company. Thanks & Regards,Venkatesh AithalSr. Technical RecruiterAPN Software Services, Inc39899 Balentine Drive, Suite 385, Newark , CA 94560venkatesh@apninc. com // www. apninc. com

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